Delivery

Same Day Delivery – Flower orders through Dipalesa Flowas can be delivered on the same day, provided the order is placed and paid for before 12h30 on weekdays and 10h00 on Saturdays. We cannot guarantee a specific time but will do our very best to meet your requests. Normal delivery times for florists are between 08h00 and 17h00 weekdays and 10h00 and 14h00 on Saturdays. There are no deliveries on Sundays or Public Holidays unless requested and confirmed per agreement. Next Day Delivery – If you would like your order delivered the next day or in advance we, again, cannot guarantee a specific delivery time but can guarantee the order will be delivered on the day you have selected (providing the recipient is there to accept delivery). What happens if the Person I’m sending to isn’t there? – This does happen from time to time and, when it does, our florists follow a fail-safe procedure. If there’s nobody home, they will leave a card to say they called, inviting the gift recipient to contact them and arrange a convenient time for delivery or collection. They may also leave the gift with a neighbour or colleague and will contact the recipient informing them of this arrangement. If there is no one to drop it with, for us to return to the address will mean another delivery fee. Specific Delivery Times – Specific delivery times cannot be guaranteed. Deliveries are made between 08h00 and 17h00 Monday to Friday. (Some of our florists also deliver on Saturday mornings). If you would like to request a morning or afternoon delivery you may do so, but there will be an additional charge. Unfortunately we cannot offer a specific morning or afternoon delivery service for couriered products. Complications – If you are ordering flowers, hampers and gifts for a special occasion or if there is a deadline to when the gift must be received, please ensure that we have a way of contacting you. Complications arise (for instance, you’re sending a gift to a friend in hospital and they’ve been discharged) and the sooner we are able to get in touch with you to find an alternative solution the sooner the gift can be delivered successfully. Gourmet & Gift Hampers and Other Products – These products can be delivered by courier nationwide. Orders need to be placed before 14h00 on weekdays and anytime on weekends. If an order is placed within the specified parameters, delivery of these will take between 1 and 3 working days, depending on the delivery location (outlying areas may take longer). There are NO deliveries of couriered products on Saturdays, Sundays or Public Holidays. We can’t guarantee a specific delivery time but will make every effort to meet your requests. Normal delivery times for our couriers are weekdays between 08h00 and 17h00. Alterations – If you have already sent your order and realise that you need to change something (perhaps an address or a delivery date), please contact our customer service department [Link to Contact us page] as quickly as possible. Have all the relevant details to hand, including the order number, recipient name and address. If the order has not already been dispatched, we should be able to make any necessary changes. Busy Periods – Most holidays are very active periods for the delivery of floral products (e.g. Valentine’s Day, etc) and because of the volume of gifts being delivered during these times, we ask that you place your order with us as soon as possible, and at least several days in advance of the delivery date, to help us plan ahead and ensure a successful delivery on the specified date.

Please note that we do not deliver flowers on Sundays or public holidays and our hampers/couriered products can only be delivered on weekdays (public holidays not included). We rely on third parties to deliver our products, so please let us know as soon as possible if an item has not been delivered and we will do our best to resolve the problem for you as quickly as possible. Flower availability and substitutions All floral products are subject to availability. Floral products pictured on the website may vary slightly in design or appearance to the delivered item. This is due to seasonal availability and design interpretation. However, careful and professional attention will be given to every order to ensure that it is as similar as possible to the product displayed on the website. Due to stock availability, our florists reserve the right to substitute flowers, vases, products and outer wrapping with an item of similar style and equivalent (or greater) value and quality. Where possible and if the substitution is significant, we will try to contact you to inform you of any substitutions, but we are not obligated to do so. If we are unable to contact you via the contact methods provided prior to the time that we make up your order, we will assume that you accept the substitution. If you wish to discuss any substitutions we have made, please contact our customer services team. The same applies to our other products, in some cases stock may not be available and a suitable substitutions may be made. Damaged flowers Although we do our best to ensure that this does not happen, sometimes flowers may arrive at their destination slightly damaged. If the recipient receives damaged flowers, please contact us within 24 hours of the delivery time so that we can arrange for one of the following: a replacement order on the next available delivery date, or a full refund.